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PRIVACY POLICY

Wilsonart ("Wilsonart," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, use our online services, interact with our digital content, or otherwise engage with us online.

Please read this Privacy Policy carefully. By using our websites, you acknowledge the practices described in this Privacy Policy.

1 Who We Are

The data controller responsible for processing personal information under this Privacy Policy is:

Wilsonart
13413 Galleria Circle, Ste. 200
Austin TX 78738
512-302-6500

Data Protection Officer:
Mahesh Todkar
Mahesh.Todkar@wilsonart.com
1 (737) 410-6528

 

2 Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Telephone number
  • Company name
  • Mailing address
  • Information submitted through forms, surveys, registrations, downloads, or customer service inquiries
  • Any other information you choose to provide

Information Collected Automatically

When you visit our websites, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Date and time of access
  • Referring website or source
  • Pages visited
  • Website interactions and usage information
  • Language settings
  • Network and diagnostic information
  • Cookie consent preferences, consent records, consent ID, and consent timestamp

This information helps us maintain website functionality, security, and performance, and to honor your privacy preferences.

3 How We Use Your Information

We may use personal information to:

  • Operate, maintain, and improve our websites and services
  • Respond to inquiries and provide customer support
  • Deliver requested information, products, or services
  • Analyze website usage and performance
  • Personalize website experiences
  • Administer promotions, events, and programs
  • Conduct business analytics and reporting
  • Detect, prevent, and investigate fraud or security incidents
  • Comply with legal obligations
  • Honor and record your cookie consent preferences
  • Deliver personalized offers and services, and support advertising and remarketing activities, based on your consent preferences and applicable law

4 Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Cookies help websites function properly, improve user experiences, and provide information about how websites are used.

Cookie Categories

Wilsonart may use the following categories of cookies:

Necessary Cookies

These cookies are required for website functionality and security and cannot be disabled through our consent management platform.

Audience Measurement Cookies

These cookies help us understand how visitors use our websites, including page visits, navigation patterns, and website performance.

Improve User Experience Cookies

These cookies enable enhanced functionality and personalization based on your interactions with our website.

Personalized Offers and Services Cookies

These cookies may be used to deliver relevant advertisements, measure campaign effectiveness, and support remarketing activities based on your interests and browsing behavior.

Cookie Consent Management

Wilsonart uses Cookiebot Consent Management Platform ("Cookiebot") to manage cookie preferences and consent requirements.

Wilsonart uses a tag management system to determine applicable consent requirements based on your geographic location. Where consent is required, a consent banner is presented through Cookiebot.

Only strictly necessary cookies are enabled by default.

Audience Measurement, Improve User Experience, Personalized Offers and Services, and other non-essential cookies are not activated unless you provide consent.

You may choose to:

  • Accept All Cookies
  • Deny All Non-Essential Cookies (EU/UK users)
  • Do Not Sell or Share My Information (Americas users)
  • Customize Your Preferences by specifying which categories of cookies you accept.

If you do not interact with the consent banner, only strictly necessary cookies will remain active. You may update your cookie preferences at any time through the cookie settings icon available on any page of our websites.

Cookie Declaration

A current list of cookies used on our websites, including cookie categories, providers, purposes, and retention periods, is available through our Cookie Declaration accessible from the Cookie Settings link icon.

5 Analytics and Website Measurement

Google Analytics

With your consent where required by law, we use Google Analytics to understand how visitors interact with our websites and to improve website functionality and user experience.

Google Analytics may collect information regarding your use of our websites, including pages visited, session duration, device information, and other usage data.

Google may process this information on servers located outside your country of residence.

You may withdraw your consent at any time through our Cookie Settings tool.

Additional information about Google's privacy practices is available at:
https://policies.google.com/privacy

Other Analytics Technologies

We may use additional analytics, measurement, testing, or optimization tools to evaluate website performance, improve content, and enhance user experiences.

These technologies will be activated only in accordance with applicable legal requirements and your consent preferences.

6 Advertising and Remarketing

Subject to your consent where required by law, Wilsonart may use advertising and remarketing technologies provided by third parties, including but not limited to:

  • Google Ads
  • Google Marketing Platform
  • Facebook/Meta Advertising Technologies
  • LinkedIn Advertising Technologies
  • Other advertising and marketing platform

These technologies may be used to:

  • Measure advertising effectiveness
  • Deliver personalized advertisement
  • Conduct remarketing campaigns
  • Analyze campaign performance
  • Improve marketing communications

You may manage your preferences through our Cookie Settings tool.

7 Social Media Features

Our websites may include social media features, widgets, sharing tools, or links provided by third-party social media platforms.

When you interact with these features, information may be collected by the applicable platform according to its privacy practices.

We encourage you to review the privacy policies and privacy settings of any social media services you use.

8 Sharing of Personal Information

We may share personal information with:

Service Providers

Third-party vendors and service providers who assist us in operating our business, including:

  • Website hosting providers
  •  Analytics providers
  • Marketing and advertising partners
  • Customer service providers
  • Technology and software vendors

Business Partners

Where necessary to provide products, services, promotions, events, or other offerings.

Legal Requirements

We may disclose personal information when required by law or when necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Investigating, preventing, or responding to fraud or security incidents
  • Protect the safety of individuals

Corporate Transactions

Personal information may be transferred in connection with mergers, acquisitions, restructurings, asset sales, or other business transactions.

9 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence.

Where required by applicable law, we implement appropriate safeguards for international transfers of personal information, including contractual protections and other lawful transfer mechanisms.

Notice to Canadian Residents: your personal information will be transferred outside of Canada to the United States, where it is subject to the applicable law(s) of the United States and potentially made available to US government authorities.  We do not transfer personal information to US government authorities other than as set forth in this policy.

10 Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Meet legal, regulatory, tax, accounting, or reporting requirements
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

11 Your Privacy Rights (All Users)

Regardless of your location, you have the right to:

  • Know what personal information we collect about you and how it is used
  • Request access to the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information, subject to applicable legal requirements
  • Withdraw consent where processing is based on consent
  • Not receive discriminatory treatment for exercising your privacy rights

We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.  If we cannot verify your identify, we may neither be able to nor obligated to process your request.

12 Additional Rights for UK and EU Users

If you reside in the United Kingdom you have additional rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act, and if you reside in the European Union you have additional rights under the EU GDPR, including:

  • Right to restriction of processing — You may request that we limit how we use your personal information in certain circumstances
  • Right to data portability — You may request a copy of your personal information in a structured, commonly used, machine-readable format
  • Right to object — You may object to processing of your personal information where we rely on legitimate interests as our legal basis
  • Right to lodge a complaint — You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal information in accordance with applicable law

The legal bases we rely on for processing personal information under GDPR include:

  • Your consent (Article 6(1)(a))
  • Performance of a contract (Article 6(1)(b))
  • Compliance with a legal obligation (Article 6(1)(c))
  • Our legitimate interests (Article 6(1)(f))

For UK residents, the relevant supervisory authority is the Information Commissioner's Office (ICO) at https://ico.org.uk.

For EU residents, you may contact your local data protection authority. A list of EU supervisory authorities is available at https://edpb.europa.eu.

13 Additional Rights for Americas Users (CCPA)

If you are located in the United States or elsewhere in the Americas, Wilsonart applies the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) as the baseline privacy standard for all Americas users, regardless of your specific state of residence.

Under these standards, you have the right to:

  • Know — Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
  • Correct — Request correction of inaccurate personal information we maintain about you
  • Opt-Out of Sale or Sharing — Opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, manage your preferences through our Cookie Settings tool
  • Limit Use of Sensitive Personal Information — Request that we limit our use of sensitive personal information to purposes permitted by law
  • Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights

Submitting a Request

      To exercise your rights, you may contact us using the contact information above.

      We will verify your identity before processing your request and will respond within the timeframes required by applicable law.

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We may require verification of the agent's authorization before processing the request.

14 Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage can be guaranteed to be completely secure.

15 Children's Privacy

Our websites are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

16 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the "Last Updated" date and take any additional actions required by applicable law.

17 Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Wilsonart
13413 Galleria Circle, Ste. 200
Austin, TX 78738
Attn: Mahesh Todkar
Mahesh.Todkar@wilsonart.com 
1 (737) 410-6528

Cookie Declaration